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Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Recordals Officer

United Kingdom, Newport 13.90 - 14.42 GBP / Hour · Job Posted March 01, 2026
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Job Description

Recordals Officer (Manage Transactions). Brook Street have an exciting opportunity to work with one of our public Sector clients in Newport on a hybrid working basis on a 9-month initial term (temp). This client offers a wide range of perks including on-site parking, several different cafes, competitive pay, gym and hybrid working arrangements. Please see below overview and if this position is of interest to you and feel you have the necessary transferable skills, please apply direct. Hours - 37 hours per week. Hybrid working - Mandatory Office attendance. Pay - £14.42 per hour. Temporary until March 27 currently.

Job Responsibility

  • To examine all newly filed Trade mark recordal forms and their accompanying legal documentation to ensure they meet the legal requirements for filing (using the Trade Marks Act and Rules)
  • To examine all newly filed Design recordal forms and their accompanying legal documentation to ensure they comply with our legal requirements for filing (using the Registered Designs Act and Rules)
  • To accurately update the relevant registers with the information provided on the form or ensure deficiencies/anomalies are brought to the customer's attention via letter/email/telephone addressing all points and suggesting ways forward where appropriate
  • To explain verbally and/or in writing how a decision has been reached in a professional and customer friendly manner. To investigate and respond to gaps, errors and irregularities in information
  • To answer telephone calls promptly and provide constructive advice to ensure a high standard of customer care. To take notes of the content of calls and annotate cases when necessary
  • On a rota basis to respond to emails sent to the group Recordals Email Account within 24 hours
  • Once trained on the role, to participate in answering calls and emails for our Customer Support Centre and helping other teams as and when required

Requirements

  • 1+ Years administrative experience
  • Good organisational skills
  • IT literate
  • Attention to detail

What we offer

  • Onsite parking
  • Gym
  • Hybrid working arrangements
  • Several different cafes
  • Competitive pay
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