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Recordals Officer (Manage Transactions)

United Kingdom, Newport 13.90 - 14.42 GBP / Hour · Job Posted June 15, 2026
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Job Description

Recordals Officer (Manage Transactions). Brook Street have an exciting opportunity to work with one of our public Sector clients in Newport on a hybrid working basis on a temorary basis, currently until March 2027 (temp). This client offers a wide range of perks including on-site parking, several different cafes, competitive pay, gym and hybrid working arrangements.

Job Responsibility

  • Examine all newly filed Trade mark recordal forms and their accompanying legal documentation to ensure they meet the legal requirements for filing (using the Trade Marks Act and Rules)
  • Examine all newly filed Design recordal forms and their accompanying legal documentation to ensure they comply with our legal requirements for filing (using the Registered Designs Act and Rules)
  • Accurately update the relevant registers with the information provided on the form or ensure deficiencies/anomalies are brought to the customer's attention via letter/email/telephone addressing all points and suggesting ways forward where appropriate
  • Explain verbally and/or in writing how a decision has been reached in a professional and customer friendly manner
  • Investigate and respond to gaps, errors and irregularities in information
  • Answer telephone calls promptly and provide constructive advice to ensure a high standard of customer care
  • Take notes of the content of calls and annotate cases when necessary
  • On a rota basis respond to emails sent to the group Recordals Email Account within 24 hours
  • Once trained on the role, participate in answering calls and emails for our Customer Support Centre and helping other teams as and when required

Requirements

  • 1+ years administrative experience
  • Good organisational skills
  • IT literate
  • Attention to detail

What we offer

  • Onsite parking
  • Gym
  • Hybrid working
  • Competitive pay
  • Several different cafes

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