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Receptionist

aimbridgeemea.com Logo

Aimbridge Hospitality EMEA

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Location:
United Kingdom , Ayr

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.50 GBP / Hour
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Job Description:

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

Job Responsibility:

  • First and last point of contact for guests
  • Ensure smooth check in/out process
  • Keep Front Office Manager aware of relevant feedback
  • Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
  • Ensure constant compliance with hotel security, fire regulations and all health and safety legislation
  • Offer support to colleagues across all areas of the business to ensure a first class guest experience

Requirements:

  • Communication skills: excellent verbal and written
  • Organisational skills
  • Attention to detail
  • Technical skills: basic computer skills, proficiency in Microsoft Office, email, and internet use
  • Experience with hotel management software systems such as Opera or Fidelio is an added advantage
  • Passionate about providing an exceptional guest experience and living through brand standards

Nice to have:

Experience with hotel management software systems such as Opera or Fidelio

What we offer:
  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Access to Stream - Stream up to 40% pay as it is earned and set automatic savings
  • 24/7 access to employee assistance programme
  • Uncapped incentives
  • Staff meals on duty
  • Free staff parking

Additional Information:

Job Posted:
January 20, 2026

Expiration:
February 21, 2026

Employment Type:
Parttime
Work Type:
On-site work
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