Receptionist

• Maximising room revenues in line with the Company’s standards
• Providing efficient and courteous service to ensure total guest satisfaction
• To be familiar with the days business, including arrivals, departures, and special requests
• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
• To have a good understanding of the guests’ requirements when they are checking in or out
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area
• Keeping the team up to date by attending the daily meetings when required
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Professionally and competently operates the telephone system in line with both operating and Company Standards

• At least one years’ experience in a similar position
• To have worked in a hotel or with people in a customer related role
• Excellent Customer service skills
• To be able to follow standards
• To have good organisational skills
• To be able to make decisions in a fast paced environment
• To be able to communicate well to each other and guests
• Be able to use a phone and computer system

Knowledge of PMS Guestline/Rezlynx

• Market leading Rates of Pay
• Anniversary Bonus
• Flexible Shifts, full and part time to fit around other commitments
• 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
• Full Training and Supervision Given
• Opportunity to gain recognised qualifications to help you progress
• Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
• Introduce a Friend Scheme worth £600+
• Anniversary weekend stay for you or to give as a gift to family or close friends
• Access to complimentary Mental Health & Wellbeing services
• Discounted Bespoke Hotel Stays, for you, your family and friends
• 50% off all Food & Beverage during Bespoke Hotel Stays
• A range of local in-house benefits