Receptionist

• Handle 20-50 incoming calls daily, ensuring prompt and courteous responses to all inquiries
• Transfer calls to appropriate departments or staff members, maintaining accuracy and a high standard of conduct
• Interact with the public and direct them to the correct funeral director or department
• Maintain a strong focus on providing empathetic support to callers, understanding their needs and concerns
• Collaborate with team members to enhance administrative processes and improve service delivery
• Follow office protocols, including a dress code in black and white attire
• Support additional administrative tasks such as accounts payable and accounts receivable as needed
• Uphold a compassionate approach to customer service, ensuring callers feel heard and supported
• Learn and adapt to new tasks, demonstrating reliability and attention to detail
• Contribute to a positive office environment by practicing teamwork and effective communication

• Strong attention to detail and ability to stay organized in a fast-paced environment
• Dependable and punctual with a detail-oriented attitude
• Compassionate and empathetic, with a passion for helping others
• Bilingual candidates preferred, but not required
• Comfortable handling a multi-line phone system and transferring calls efficiently
• Open to entry-level candidates with a willingness to learn and grow
• High school diploma or equivalent required
• Business attire (black and white) required in the office

Bilingual candidates preferred, but not required

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan