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Receptionist

fairmont-manoir-richelieu.com Logo

Fairmont Le Manoir Richelieu

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Location:
Turkey , Bodrum

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a dynamic and customer-oriented Front Desk Agent to join our team in beautiful Bodrum, Türkiye. As a Receptionist, you will play a crucial role in ensuring exceptional service and creating memorable experiences for our guests. This position requires a passionate leader who can effectively manage and motivate a team while maintaining the highest standards of customer satisfaction.

Job Responsibility:

  • Oversee and coordinate all aspects of guest services, including check-in/check-out processes, concierge services, and guest inquiries
  • Lead, train, and mentor a team of guest experience staff to deliver outstanding customer service
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Resolve complex guest issues and complaints promptly and professionally
  • Monitor and maintain cleanliness and presentation standards throughout the property
  • Collaborate with other departments to ensure seamless guest experiences
  • Analyze guest feedback and implement improvements to service delivery
  • Ensure compliance with all safety and security procedures
  • Assist in developing and managing departmental budgets and resources
  • Stay updated on local attractions and events to provide informed recommendations to guests

Requirements:

  • Proven experience (2-3 years minimum) in hospitality or customer service roles, with previous supervisory experience preferred
  • Bachelor's degree in Hospitality Management, Tourism, or related field preferred
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members
  • Strong leadership abilities and experience in team management
  • Proficiency in hospitality management software and systems
  • Fluency in English and Turkish
  • additional language skills are a plus
  • Demonstrated problem-solving and conflict resolution abilities
  • In-depth knowledge of hospitality industry standards and best practices
  • Understanding of Turkish culture and customs, with the ability to provide local insights to guests
  • Flexibility to work varying shifts, including weekends and holidays
  • Relevant hospitality certifications are a plus
  • Ability to thrive in a fast-paced, dynamic environment while maintaining a professional demeanor

Nice to have:

  • additional language skills are a plus
  • Relevant hospitality certifications are a plus

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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