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Receptionist

thegrandhotram.com Logo

The Grand Ho Tram

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Location:
Vietnam , Ho Chi Minh (Ho Tram Commune)

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Receptionist is responsible for providing check-in and check-out services for the guest in a professional, timely, and hospitable manner. All responsibilities are to be performed in accordance with departmental and company policies, practices, and procedures, as well as within the framework and intent of the Vision for The Grand Ho Tram and Fusion brand.

Job Responsibility:

  • Establish, maintain, and manage good relationships with condotel & villa owners
  • Sell and upsell rooms, designate rooms, and register guests
  • Determine credit, render bills, and receive cash and credit payments efficiently and accurately
  • Manage the float, audit, and balance cash drawer at the beginning and end of the shift
  • Create, update, and present guest folio
  • Control and issue keys to guest rooms
  • Respond to guest inquiries and resolve guest concerns diplomatically and professionally
  • Create and maintain a refined yet welcoming and proficient guest registration experience
  • Intentional and alert regarding security measures and procedures
  • Communicate any unusual circumstances, events, or guests with the Supervisor
  • Maintain close work relationships with other departments and leaders to promote feedback and efficient operations
  • Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, and checkouts
  • Ensures all activities performed within the department are in accordance with the company’s business objectives and established safety and security standards
  • Keep leadership informed on a timely basis of any undue variance from expected results
  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
  • Perform others as required or assigned by the Senior Management

Requirements:

  • One year’s working experience is preferred
  • A Vocational School Certificate is required
  • higher education is preferred
  • Microsoft Office and PMS knowledge is preferred
  • Must present a well-groomed appearance
  • Ability to communicate fluently in the primary language of the workplace, both verbally and nonverbally
  • Fluent in English and third language is encouraged
  • Organized, can multi-task, has good problem-solving skills, and detail-oriented
What we offer:
  • Insurance
  • Allowances
  • Employee Shuttle Service
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Additional Information:

Job Posted:
January 10, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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