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Optical Express Group Logo Optical Express Group · Health and Beauty

Receptionist

United Kingdom, Chelmsford 26500.00 GBP / Year · Job Posted April 05, 2026
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Job Description

This is a dual role covering both the Reception desk and Surgery. Following appropriate training, supervised practice and competency achievement assessments, you will be able to undertake all designated roles within the surgery team working across two surgical specialities: laser vision correction department (LVC) and ophthalmic (IOL) theatres.

Job Responsibility

  • Pre-operative testing
  • conducting tests prior to examination and treatment and assisting during the consent appointment process, including providing information to patients prior to their IOL or LVC procedure
  • Patient discharging
  • instructing the patient pre and post procedure on the care of the eyes, updating medical records, making follow up appointments
  • Laser technician
  • preparation and calibration of the lasers, understanding data, loading and transferring data, safe running of the lasers
  • Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries
  • Assisting the surgeon during consent appointments and treatments – acting as scrub assistant (LVC only)
  • taking notes for the surgeon
  • instilling eye drops
  • Undertaking the role of ‘HCA’ (Healthcare Assistant) in IOL theatre to assist the surgical team and patients during surgery and associated tasks such as decontamination of instruments
  • Actively participating in the end of treatment day activities
  • updating patient files, filing, compiling ‘end of day’ reports for head office, cleaning the department, stock and lens ordering
  • Reporting untoward incidents – taking an active role in patient safety issues and quality and risk management
  • Covering the reception area, maintaining a priority for incoming calls at all times
  • Take clear and concise messages
  • Communicating all messages promptly and accurately
  • Provide administrative support to the Manager
  • Maintain stationery stocks and oversee the ordering of new supplies
  • General reception duties as and when required

Requirements

  • Excellent communication and presentation skills
  • Ability to absorb and convey highly technical information
  • Adaptable with a flexible approach to work
  • Excellent time management skills and ability to prioritise tasks
  • A confident and professional individual who has fantastic organisational skills
  • Excellent telephone manner
  • Demonstrate confidentiality, integrity and discretion

What we offer

  • A market leading salary
  • No night shift
  • State of the art, modern working environments
  • 33 days annual leave*
  • Pension scheme
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eyewear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • An accessible management team and transparent management structure
  • Working in a larger clinical team means less pressure on our staff and more time to spend with our patients
  • Full visibility of 6 week rota
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