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We are looking for an organized and detail-oriented Receptionist to join our client's team on a contract basis in West Springfield, Massachusetts. In this role, you will serve as the first point of contact for visitors and callers, ensuring they receive a warm and efficient experience. This position requires excellent multitasking skills, a friendly demeanor, and the ability to handle a multi-line phone system effectively.
Job Responsibility:
Greet and assist visitors in a detail-oriented and courteous manner
Answer and manage a multi-line phone system, directing calls to the appropriate departments
Handle inbound calls efficiently while providing accurate information or redirecting inquiries
Maintain a clean and organized reception area to create a welcoming environment
Coordinate and communicate with internal staff to ensure smooth office operations
Schedule appointments and manage meeting room bookings as needed
Support administrative tasks such as filing, data entry, and mail distribution
Address and resolve basic inquiries from clients or staff promptly
Requirements:
Proven experience as a receptionist or in a similar customer-facing role
Proficiency in handling a multi-line phone system, including switchboard operations with 1-10 lines
Strong communication skills, both verbal and written
Ability to multitask and remain calm under pressure in a fast-paced environment
Excellent organizational and time-management skills
Basic proficiency in office software such as Microsoft Office Suite
Friendly and detail-oriented demeanor with a focus on customer service
What we offer:
medical, vision, dental, and life and disability insurance