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Parkdean Resorts Logo Parkdean Resorts · Hospitality and Tourism

Receptionist

United Kingdom, Sandford 12.71 GBP / Hour · Job Posted April 05, 2026
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Job Description

Be the warm welcome that sets the tone for an unforgettable holiday. We’re looking for a friendly, organised and customer-focused Receptionist to join our Guest Experience team, supporting guests from the moment they arrive to the moment they leave. If you love helping people, enjoy working in a fast-paced environment and take pride in delivering amazing service, this could be the perfect role for you. As a receptionist, you’ll be at the heart of our guest experience. You’ll create a professional, welcoming environment and be a key point of contact for guest enquiries. From smooth check-ins to helpful recommendations, you’ll help ensure every guest enjoys a seamless and memorable stay.

Job Responsibility

  • Provide a warm, friendly and professional welcome to all guests
  • Act as the first point of contact for enquiries - face-to-face, by phone and via email
  • Use guest feedback and insight to help improve service and overall park performance
  • Support check-ins, check-outs and all daily reception duties
  • Ensure guests receive accurate information, support and guidance during their stay
  • Promote services, facilities and activities based on guest needs to enhance their holiday and increase revenue
  • Keep all admin tasks up to date, including bookings, arrivals, departures, cash reconciliation and filing
  • Work closely with Accommodation, Maintenance, Security and other park teams to resolve queries quickly
  • Report maintenance, safety or operational issues promptly to the right team

Requirements

  • Experience in a receptionist, guest experience or customer-facing role
  • Strong customer service skills - ideally gained in hospitality, leisure or tourism
  • Confidence communicating clearly and calmly in all situations
  • Excellent IT skills with experience using booking and administrative systems
  • A positive, organised and guest‑focused approach
  • Flexibility to work weekends, evenings and bank holidays

What we offer

  • The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training
  • You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support
  • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us
  • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities
  • Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you
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