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We are recruiting for a Receptionist to be based from our Customer Service Centre in Walsall. The position is a part time role (20 hours per week covering Monday to Friday - 1pm to 5pm). The Receptionist is the first point of contact for all visitors and guests at our Customer Support Centre. The role involves offering a professional, friendly welcome to visitors and guests to the business as well as dealing with internal and external post, parcel deliveries, taking and directing phone calls and emails and completing general administrative relating to both Reception and the wider Operations Team. You will also ensure the Reception area is always kept to a high standard.
Job Responsibility:
Taking and directing calls and emails
Greeting, registering, issuing passes to Visitors, directing them to the appropriate person and ensuring they are aware of the building safety requirements
Monitoring and recording return of visitor passes and following up if needed
Maintaining the colleague car park registration records
Ordering, monitoring and keeping accurate records of stationery item stock levels
Maintaining and updating colleague locker allocations
Dealing with incoming and outgoing post and parcels
Providing general ad-hoc administrative support to ensure the smooth running on the front desk and Property Team related items within the building
Ensuring the Reception area is kept clear, safe and tidy
Requirements:
Previous experience in a Receptionist or Customer Greeting role
Knowledge of Microsoft 365 including Outlook and Excel