Receptionist

• Provide professional and courteous reception services to all visitors, clients, and employees
• Greet guests, verify identification, and manage visitor registration using digital check-in systems
• Handle multi-line telephone system operations including call routing and message taking
• Maintain accurate visitor logs and ensure proper security protocols
• Coordinate meeting room bookings and ensure conference facilities are properly prepared
• Assist visitors with directions and coordinate with staff for appointment management
• Process all incoming mail including sorting, logging, and distributing
• Manage package deliveries and maintain accurate records
• Coordinate outgoing mail services including postage calculation and courier pickup
• Maintain organized filing systems for mail and package tracking
• Provide general administrative assistance including photocopying, scanning, and document preparation
• Maintain reception area organization and professional appearance of lobby
• Assist with office supply inventory management
• Support special events and client hospitality arrangements
• Handle general inquiries about office services and company information
• Coordinate internal communications including message delivery
• Maintain current knowledge of staff extensions and office procedures
• Support emergency communication procedures
• Operate visitor management software, phone systems, and mail tracking platforms
• Process access cards for temporary visitors
• Use Microsoft Office applications for basic administrative tasks

• SPM/O-Level qualification or equivalent
• Diploma in Business Administration, Customer Service, or related field preferred
• Minimum two to three years of experience in reception, customer service, or administrative roles, preferably within Malaysian commercial office environment
• Previous experience with mailroom operations and package management systems advantageous
• Fluency in English and Bahasa Malaysia essential
• Proficiency in Chinese dialects (Mandarin/Cantonese) highly advantageous
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Patience and diplomacy
• Understanding of Malaysian business etiquette and cultural sensitivity
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with multi-line phone systems, visitor management platforms, and basic office equipment operation
• Strong organizational skills with attention to detail
• Professional appearance and demeanor
• Strong organizational abilities with capacity to multitask
• Reliable and punctual
• Physical capability to handle mail sorting, package lifting (up to 15kg), and extended periods of sitting and standing
• Valid Malaysian identification with legal authorization to work in Malaysia
• Flexibility to provide coverage for colleague absences and occasionally work extended hours
• Discretion and confidentiality

• Proficiency in Chinese dialects (Mandarin/Cantonese)
• Previous experience with mailroom operations and package management systems

Excellent opportunities for professional development within the facilities and operations field