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We are looking for a detail-oriented and organized Receptionist to join our client's team on a contract basis in West Springfield, Massachusetts. This role requires someone who is skilled in handling multi-line phone systems and providing excellent customer service. As the first point of contact, you will play a vital role in ensuring smooth communication and a welcoming environment for visitors and callers alike.
Job Responsibility:
Manage and operate a multi-line phone system efficiently, ensuring all inbound calls are answered promptly
Greet and assist visitors and clients, creating a friendly and detail-oriented atmosphere
Handle switchboard operations for up to 10 phone lines, directing calls to the appropriate departments
Maintain accurate records of calls and messages, ensuring effective communication within the team
Provide general administrative support to the office manager and other staff as needed
Address inquiries and resolve minor issues from callers or visitors in a courteous manner
Ensure the reception area remains tidy and organized, reflecting a detail-oriented image
Collaborate with team members to facilitate smooth daily operations in the office
Requirements:
Proven experience as a receptionist or in a similar role, preferably part-time
Proficiency in operating multi-line phone systems and switchboards
Strong verbal communication skills for handling inbound calls and visitor interactions
Ability to multitask and prioritize tasks in a fast-paced environment
Familiarity with basic administrative procedures and office equipment
High level of professionalism and customer service orientation
Attention to detail and organizational skills
Availability to work part-time hours as required for the contract position
What we offer:
medical, vision, dental, and life and disability insurance