Receptionist

• Campus Readiness: Open and ready the campus systems, lights, and reception completing daily safety walkthroughs and maintaining the Safety and Maintenance logbook
• Student Sign-in & Compliance Checks: Manage accurate student sign-ins, conduct required prerequisite and visa eligibility checks, and track weekly online pre-training completions
• Enrolment & Enquiries: Respond to course enquiries, process routine enrolments, withdrawals, and transfers within policy, and log Price Match claims
• Administration & Records Management: Scan and route student records and post in line with strict RTO record-retention standards, and issue hard-copy certificates for full qualifications
• Front-Counter Operations: Handle front-counter student payments and payment plans, manage student stock (handbooks/first aid kits), and accurately route incoming calls and customer feedback
• Visitor & Safety Management: Manage visitor sign-ins and maintain current attendance lists to support emergency and evacuation procedures

• Experience: Proven front-office or customer-service experience with a professional manner and accurate data entry skills in an RTO environment
• Compliance Mindset: High integrity and strict adherence to records management, confidentiality, and student privacy (APPs)
• Technical Literacy: Comfort using modern databases
• prior experience or familiarity with aXcelerate (or a similar student management system) is highly desirable
• Industry Background: Previous experience working within an education or RTO setting is a must
• Organisation: The ability to stay calm under pressure, manage competing priorities, and support the broader training team
• Please note: We are unable to accept applications from Working Holiday Visa holders for this permanent position. Only Australian citizens, permanent residents, or holders of an unrestricted permanent visa will be considered
• 2 years
• High School

prior experience or familiarity with aXcelerate (or a similar student management system)

Super