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JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Job Responsibility:
Enthusiastically welcome guests, anticipate their needs, assist with arrival, office orientation, and departure
Create memorable experiences with a warm, welcoming personality
Take initiative to proactively address guest needs and answer questions
Share knowledge of office services, spaces, and amenities
Collaborate with team members to communicate trends and develop best practices
Multi-task at a fast pace with an impeccable eye for detail
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
Track all visitors, including vendors, visiting employees and guests
Manage parking and vehicle logs and records
Coordinate security access cards for employees and vendors
Welcome event guests and assist with printing visitor badges
Assist with tracking employee on-boarding/off-boarding processes
Manage incoming and outgoing courier and other packages or mail
Support the annual management plan by accomplishing key performance indicators
Perform ad hoc facilities assignments as needed
Requirements:
Minimum 2 years previous customer service related experience
Flexibility and positive attitude in managing shifting daily priorities and high volume of guests
Ability to communicate professionally and passionately
Fluency in English and the local language is required
Proficient in a range of information technology tools and platforms
Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner
Ability to stand for periods of time
Candidates must be authorized to work in the United States without sponsorship