Receptionist, Marriott Bonvoy

Marriott Bonvoy

Location:
Singapore, Singapore

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Receptionist position at The Ritz-Carlton Millenia Singapore focused on performing operational duties, promoting spa services, and ensuring high standards for guest satisfaction while complying with company policies.

Job Responsibility:

Update the reservations/cancellations list throughout the day
inform providers of last-minute changes and resolve scheduling issues
promote and sell spa/salon services
process guest payments for spa/salon services
balance, scan, and drop receipts
notify engineering of maintenance and repair needs
maintain cleanliness of fitness centre, spa and locker rooms
assist customers before and/or after their treatment for retail purchase
answer departmental telephone within 3 rings using correct telephone etiquette
accommodate all guest requests courteously and efficiently
handle guest complaints by following instant pacification procedures and ensuring guest satisfaction
dispose of any dirty linens to the proper area
monitor all guest activity in assigned work area
enforce spa, fitness centre and pool rules
utilize first aid and lifesaving procedures when needed

Requirements:

Schedule services for individuals and large groups using spa/salon reservations software system
ability to perform all reception operational duties including check in, check out, billing and reservation procedures
excel in knowledge of all spa services and products
conduct daily & month-end inventory count of retail items
ability to adapt to priority changes of workflow or requirements
ability to prioritize, organize and follow up
successful completion of the training/certification process
education: high school diploma or G.E.D. equivalent
related work experience: less than 1-year related work experience

Nice to have:

Familiar with all hotel features/services
ability to focus attention on guests' needs while remaining calm and courteous
ability to work cohesively with coworkers and other departments as part of a team

What we offer:

Equal opportunity employer
access to training and career growth
access to a global team
non-discrimination on any protected basis including disability and veteran status

Additional Information:

Job Posted:
June 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Receptionist