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This role involves mastering phone center operations, providing exceptional service, creating a welcoming environment for visitors, collaborating with team members, and utilizing downtime productively. The job is part of a family-owned business culture that values collaboration, trust, and respect.
Job Responsibility:
Master our phone center and ensure smooth call handling during market hours
Set up and manage call transfers
Handle incoming calls (low volume, with seasonal increases) and provide exceptional service
Create a welcoming environment for visitors—offer refreshments and engage professionally when needed
Use downtime productively while prioritizing work responsibilities
Collaborate with team members to keep communication flowing seamlessly.
Requirements:
Strong interpersonal and communication skills
Ability to multitask and stay attentive
Tech-savvy and comfortable with Excel
Professional, friendly, and proactive attitude.
What we offer:
Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
A family-owned business culture that values people over processes
A team that celebrates success together and supports each other through challenges
Opportunities to learn, grow, and make a real impact every day.