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You will be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. You will set the benchmark in giving our company a good first impression. You will also handle all incoming and outgoing calls, including distribution. You will spend each day looking at how you can maintain and improve the front office. Maintaining and updating records and database are also part of your basic daily routine. Much of your time will also be spent on general admin activities and other help desk tasks.
Job Responsibility:
Serve on the front lines of customer service
Give visitors a warm welcome and guide them and employees
Handle all incoming and outgoing calls, including distribution
Maintain and improve the front office
Maintain and update records and database (telephone registers, call tracking, client contacts)
Perform general admin activities and other help desk tasks
Work in compliance with company regulations
Contribute to the monthly management report for the client
Participate in emergency evacuation procedures
Develop policies and procedures needed for all functions in the reception
Manage expense control for pool driver, messenger, office supplies, mobile phone, office phone, conference rooms, catering, events, flower arrangement coordination, and others
Requirements:
Graduate in any discipline
One to two years’ experience in front desk management or reception
Proven experience with continuous improvement initiatives and client reporting
Familiar with occupational safety requirements
Strong computer literacy
Ability to manage activities using different systems