Receptionist

• To be familiar with the days business, including arrivals, departures, and special requests
• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
• To have a good understanding of the guests’ requirements when they are checking in or out
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Professionally and competently operates the telephone system in line with both operating and Company Standards

• Prior experience of customer service and front of house hotel reception and / or reservation duties
• Friendly and outgoing with the ability to strike up a conversation with those whom enter the hotel and maintaining positive and collaborative interdepartmental relationships
• Professional and courteous to our guests and our team
• Exceptional telephone manner
• Ability to promote hotel restaurants, spa and packages
• Awareness of 5 Star Hotel Standards and guest expectations
• Experience of Opera Hotel Systems is desirable
• A positive, can do attitude
• To have worked in a hotel or with people in a Receptionist / Reservation related role for at least 1 year
• Excellent Customer service skills, to be able to follow standards and to have good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be able to communicate well to each other and guests
• Be able to use a phone and computer system

Experience of Opera Hotel Systems is desirable

• Fantastic training and career development opportunities
• Employee and Friends & family Discounts across a UK wide Bespoke and Coast & Country Hotels
• Free meals on duty
• Complimentary uniform provision and laundry service
• Wagestream - access to earned wages for unexpected costs
• Recognition awards and celebrations
• Bonus holidays for length of service (permanent employees)
• Online /Store / Local Discounts
• F&B, Spa and retail discounts at The Chester Grosvenor
• Wellbeing focus and practice – we’ve got you
• Discounted memberships
• Competitive salaries - dependant on experience
• Access to complimentary Mental Health & Wellbeing services
• 50% off all Bespoke Hotel Stays, & 25% off for family and friends
• 50% off all Food & Beverage during Bespoke Hotel Stays
• A range of local in-house benefits