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Receptionist

parkdeanresorts.co.uk Logo

Parkdean Resorts

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Location:
United Kingdom , Sea Acres

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

12.21 GBP / Hour
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Job Description:

Be the warm welcome that sets the tone for an unforgettable holiday. We’re looking for a friendly, organised and customer-focused Receptionist to join our Guest Experience team, at Sea Acres supporting guests from the moment they arrive to the moment they leave. If you love helping people, enjoy working in a fast-paced environment and take pride in delivering amazing service, this could be the perfect role for you. As a receptionist, you’ll be at the heart of our guest experience. You’ll create a professional, welcoming environment and be a key point of contact for guest enquiries. From smooth check-ins to helpful recommendations, you’ll help ensure every guest enjoys a seamless and memorable stay.

Job Responsibility:

  • Provide a warm, friendly and professional welcome to all guests
  • Act as the first point of contact for enquiries - face-to-face, by phone and via email
  • Use guest feedback and insight to help improve service and overall park performance
  • Support check-ins, check-outs and all daily reception duties
  • Ensure guests receive accurate information, support and guidance during their stay
  • Promote services, facilities and activities based on guest needs to enhance their holiday and increase revenue
  • Keep all admin tasks up to date, including bookings, arrivals, departures, cash reconciliation and filing
  • Work closely with Accommodation, Maintenance, Security and other park teams to resolve queries quickly
  • Report maintenance, safety or operational issues promptly to the right team

Requirements:

  • Experience in a receptionist, guest experience or customer-facing role
  • Strong customer service skills - ideally gained in hospitality, leisure or tourism
  • Confidence communicating clearly and calmly in all situations
  • Excellent IT skills with experience using booking and administrative systems
  • A positive, organised and guest‑focused approach
  • Flexibility to work weekends, evenings and bank holidays
What we offer:
  • The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training
  • You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority
  • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us
  • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities
  • Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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