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Receptionist

invictahealth.co.uk Logo

Invicta Health CIC

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Location:
United Kingdom , Dover

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

12.83 GBP / Hour
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Job Description:

Invicta Health has an exciting opportunity for a Receptionist to join the team on a part time basis, 19 hours per week. We reserve the right to close this vacancy early if we receive sufficient applications for the role. As Receptionist, you will provide an important role in supporting the practice team with the day-to-day running of the practice by undertaking a variety of general and clinical administration duties. You will act as the first point of contact for patients contacting the practice, and work effectively to receive, assist, and direct them in accessing the appropriate healthcare professional or service in a courteous manner ensuring confidentiality. You will provide a welcoming, friendly, and positive image to patients and visitors either in person, via email or via the telephone, portraying the practice in the highest possible professional basis.

Job Responsibility:

  • Tend to the front desk ensuring to greet patients and visitors on their arrival to the practice in a welcoming manner
  • Ensure all patients and visitors to the practice are signed in and directed to the relevant waiting area
  • Inform the relevant host for example, the GP, Nurse or Practice Manager of any patients or visitors arrival
  • Accept payments and issue receipts for non-NHS services
  • Book ambulances/appropriate transport for patients according to protocols
  • Assist patients with requests for Blood Forms, Urine Forms and Xray forms, printing where necessary
  • Assist patients to use the POD, checking blood pressure and stats
  • Receive samples from patients, refusing those that have not been requested and/or expected
  • Keep the reception area, noticeboards and leaflet dispensers clean, tidy and free from obstructions and clutter
  • Support in ensuring the reception area remains a calm environment for all
  • Process registrations both regular and temporary ensuring complete information and appropriate ID
  • Book in, amend and cancel general (GP/Nurse), clinic (Flu) and third party (Physio) patient appointments
  • Monitor the incoming E-Consult messages
  • Monitor the 111 clinical screen and directing as appropriate
  • Receive and accurately record requests for home visits, assessing urgency
  • Ensure that patients without appointments but who need 'urgent consultations' are booked into appropriate slots
  • Once trained, chaperone patients to their GP appointment
  • Receive and process prescription requests accurately
  • Raise any prescription queries with the appropriate department
  • Provide advice (non-medical) and contact details of third-party services to patients
  • Respond to and/or redirect all general enquiries
  • Process referrals for the District Nurse
  • Action EMIS tasks and DOCMAN workflow in a timely manner
  • Answer incoming telephone calls in a timely and professional manner
  • Communicate with GPs, Nurses, and the Clinical Team as necessary
  • Communicate in writing and verbally with a wide range of providers and users of services
  • Liaising with GP/Clinicians, forwarding concerns, chasing for samples, letters, prescriptions and other paperwork
  • Monitor the reception email account and action any requests needed
  • Document information received from patients or third-party agencies accurately on EMIS
  • Undertake manual and electronic filing and retrieving of paperwork
  • Computer data entry/data allocation and collation
  • Efficient filling of sample pots, testing kits, appointment cards, registration paperwork and other necessary aids
  • Clearing and re-stocking stationery items in work areas
  • Safely accept and record receipt of any vaccine/medication deliveries
  • Pack specimens ready for collection by the local hospital
  • Opening and locking up of practice premises
  • Keep up to date with any new guidance and changes within the team
  • Supporting in the training of new reception team members
  • Complete any special duties as outlined by your line manager
  • To work collaboratively and professionally with colleagues across Invicta Health
  • To contribute to the development of services
  • To take part in any statutory and mandatory training or other training and development programmes
  • Any other reasonable duties as directed by your line manager

Requirements:

  • Good level of education including competent levels of numeracy and literacy
  • Understand the importance of maintaining patient and data confidentiality
  • Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations
  • Experience of setting up and maintaining effective administrative filling systems
  • Experience of work involving regular and accurate data inputting
  • Able to communicate effectively and collaboratively across varied disciplines
  • Able to work in a well-organised and professional manner, maintaining concentration and accuracy
  • Able to manage conflicting priorities
  • Possess an aptitude for dealing with potentially difficult or demanding situations
  • Good telephone manner
  • Willingness to learn and adapt to change
  • Highly customer focused
  • Understanding and approachable
  • Strives for excellence
  • Honest and fair
  • Leads by example
  • Positive can do attitude

Nice to have:

  • Knowledge of office management systems and procedures
  • Experience of working with Microsoft packages including, word, excel and power point
  • Experience of working with EMIS and DOCMAN
  • Previous administration experience within a medical environment
  • Knowledge and understanding of the National Health Service
What we offer:
  • NHS Pension
  • Learning and Development opportunities
  • Progression opportunities
  • Competitive annual leave entitlement
  • Incremental pay progression
  • Flexible working
  • Approved blue light card provider
  • Salary Sacrifice Schemes
  • Car Lease Scheme
  • Employee Assistance Programme

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Parttime
Work Type:
On-site work
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