Receptionist

• First and last point of contact for guests, ensuring a smooth check in/out process
• Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure constant compliance with hotel security, fire regulations and all health and safety legislation
• Offer support to colleagues across all areas of the business to ensure a first class guest experience

• Communication skills: Excellent communication skills, both verbal and written
• Organisational skills: Good organizational skills to manage workload efficiently
• Attention to detail: Detail-oriented to ensure guest information is accurate and bookings are processed efficiently
• Technical skills: Basic computer skills, including proficiency in Microsoft Office, email, and internet use
• Experience with hotel management software systems such as Opera or Fidelio will be an added advantage
• Passionate about providing an exceptional guest experience and living through brand standards

Experience with hotel management software systems such as Opera or Fidelio

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Flexible working opportunities