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Mill Farm Sports Village Logo Mill Farm Sports Village · Hospitality and Tourism

Receptionist

United Kingdom Employment contract 28000.00 GBP / Year · Job Posted May 28, 2026
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Job Description

We are looking for friendly, professional Receptionists to join The Villa Wrea Green. As the first point of contact for guests, you will play a vital role in creating a welcoming and memorable experience from arrival to departure. Working within the Front Office team, you’ll support the day-to-day running of reception, ensuring smooth operations across guest services, reservations, and administration while maintaining exceptional customer service standards.

Job Responsibility

  • Welcome guests, visitors, and contractors with a warm and professional approach
  • Deliver efficient and accurate check-in and check-out processes
  • Handle guest enquiries in person, via telephone, and email promptly and courteously
  • Provide information about the hotel, facilities, local area, and events
  • Take and manage bedroom and venue bookings using internal systems
  • Maintain accurate guest records and administrative documentation
  • Assist with general administrative duties within the reception function
  • Liaise with housekeeping, maintenance, and other departments to fulfil guest requests
  • Support the presentation and organisation of the reception area
  • Follow company procedures, health & safety guidelines, and confidentiality standards
  • Process payments and handle billing queries in line with company policies
  • Carry out basic cash handling and end-of-shift procedures
  • Respond to complaints and feedback professionally, escalating when appropriate

Requirements

  • Friendly, professional, and well-presented
  • Strong communication and customer service skills
  • Organised with excellent attention to detail
  • Calm under pressure with the ability to handle situations tactfully
  • Confident using IT systems, email, and booking platforms
  • Reliable, punctual, and a strong team player
  • Flexible to work shifts over 5 days out of 7

Nice to have

  • Previous experience in a receptionist, hospitality, or customer-facing role
  • Experience managing reservations and processing guest payments
  • Knowledge of local attractions and hospitality standards
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