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Receptionist

humana.com Logo

Humana

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Location:
United States , Houston

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

41800.00 - 50400.00 USD / Year
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Job Description:

Become a part of our caring community and help us put health first. The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Job Responsibility:

  • Answer phone calls utilizing a Genesys system
  • Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff
  • Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries
  • Resolve patient issues through independent problem solving and with a goal of first call
  • Checking in and outpatients, insurance verification and data entry

Requirements:

  • Receptionist/front desk, customer service experience
  • Strong organizational, written and verbal communication skills
  • Ability to remain calm and helpful even when dealing with upset customers
  • Ability to foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience
  • Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook

Nice to have:

  • Bilingual English (read, write & speak) and Spanish
  • Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen
  • Customer service experience
  • Experience in a highly customer service-oriented environment
  • Knowledge of and strict adherence to HIPAA
What we offer:
  • Health benefits effective day 1
  • Paid time off, holidays, volunteer time and jury duty pay
  • Recognition pay
  • 401(k) retirement savings plan with employer match
  • Tuition assistance
  • Scholarships for eligible dependents
  • Parental and caregiver leave
  • Employee charity matching program
  • Network Resource Groups (NRGs)
  • Career development opportunities

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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