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Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services.
Job Responsibility:
Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager
Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained
Requirements:
Have excellent communication skills both verbal and written
Be confident in using computers
Have a positive, friendly, and welcoming attitude
Have previous exposure to problem-solving and client complaints