Receptionist Job at Brook-St Hiredonline (Leeds)

Job Description

Receptionist - National Probation Service. Hours: Full-time, with occasional late shifts (up to 9pm) every week. This is a fantastic opportunity to contribute to a meaningful public service, develop your organisational skills, and be part of a dedicated team working towards community safety and rehabilitation.

Job Responsibility

Serving as the first point of contact for visitors, clients, and staff via in-person, telephone, and email interactions
Managing visitor processes, including logging arrivals/departures, issuing passes, and coordinating security procedures
Handling reception enquiries with a friendly, customer-focused approach
Overseeing building logistics: managing mail, supplies, deliveries, and room bookings
Supporting meetings and events by setting up rooms, managing equipment, and registering attendees
Administering travel expenses, petty cash, and transporting funds between sites
Ensuring building safety through fire alarm tests, CCTV monitoring, and acting as Fire Warden or First Aider when needed
Reporting faults, maintaining repair logs, and escalating urgent issues
Responding calmly to challenging situations, involving security or management when necessary
Covering late-night shifts (up to 9pm) approximately once every week

Requirements

Excellent communication and organisational skills
professional, approachable manner with a customer-focused attitude
ability to handle sensitive situations with tact and discretion
basic knowledge of building safety procedures and security protocols
flexibility to work occasional late shifts
previous experience in reception, customer service, or administrative roles
ability to manage multiple tasks efficiently and calmly
strong attention to detail and problem-solving skills
good standard of literacy and numeracy

Nice to have

First Aid or Fire Warden certification
veteran or spouse/partner of military personnel
disability

What we offer

Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
guaranteed interview for candidates with a disability meeting essential criteria via Public Sector Resourcing Framework

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