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Our client that has been in business for over 35 years. Specializing in the Spa industry, constantly strive to improve their customer service so that they can offer clients a range of high-quality treatments and services in a spa whose decor and atmosphere foster rest and relaxation. Their team is growing, and are seeking energetic individuals who are dedicated to ensuring the wellbeing of the clients.
Job Responsibility:
Takes appointments over the phone and in person and manage online bookings
Manage and maximize the appointment book
Manages the cash register (payments, purchases, gift cards)
Knowledgeable about the differences and technicalities of each treatment type and can provide clients with pertinent advice
Maintains a clean and safe workspace and ensures there is always sufficient supplies on hand
Ensures clients are fully satisfied before leaving the spa and provides excellent customer service
Manage first level customer complaints
Manage customer profiles and ensure that all required information is included
Ensure all clients are aware of the spa’s cancellation and refund policies
Participate in meetings and training sessions as required
At the request of management, perform administrative or other tasks deemed reasonable
Requirements:
You are personable and serious about providing the highest level of customer service
Bilingualism (you can engage with your client in French and English)
You are very punctual, reliable, and friendly, and you have an excellent team spirit
Highly adaptable, organized, positive, energetic, and polite
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