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Join TUI Hotels & Resorts as a Receptionist in our TUI BLUE Medina Gardens, where you will be responsible for welcoming and assisting guests, managing check-ins and check-outs, handling reservations, and ensuring a high level of guest satisfaction through professional and friendly service at all times. Due to local employment restrictions we may only consider local candidates who already have the right to live and work in Morocco. Applications close on or before Sunday 19th July.
Job Responsibility
Delivering a warm, professional welcome and ensuring a seamless arrival and departure experience for all guests
Managing check-ins and check-outs efficiently, in line with hotel standards and procedures
Handling reservations, room allocations, and guest communications with accuracy and attention to detail
Acting as the main point of contact for guests, responding to requests and resolving inquiries or complaints promptly and professionally
Collaborating closely with housekeeping, maintenance, and other departments to ensure smooth daily operations and high service standards
Requirements
Previous experience in a front office or guest service role is preferred but not essential
Strong communication skills and professional, friendly attitude
Ability to work under pressure and handle guest requests calmly
Strong communication skills, composure and proven ability to professionally resolve conflict situations
Advanced proficiency in MS Office required
What we offer
Meals and soft drinks during working hours
Exceptional approach to learning including recognised hospitality qualifications, TUI Learning Lounge access with recorded and virtual courses
Career development, trainings and opportunities to work across TUI Group
Contract provided in accordance with local legislation and entity of employment