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We currently have an exciting opportunity for a Receptionist based in Lisbon. The successful candidate will get the opportunity to meet a variety of people and gain experience in a professional environment, affording them the opportunity to hone and develop their skills in facilities management.
Job Responsibility:
Provide front-of-house and reception services for the client directly
Handling the client’s reception duties with care, and commitment and always in a courteous manner
Managing and responding to the client’s customer’s requirements and requests to ensure a high level of customer support to the JLL clients
Anticipate, welcome and announce visitor arrivals
Operating a switchboard
Telephone enquiries (internal & external)
Distributing calls throughout the building, taking messages if necessary, and e-mailing relevant individuals without delay
Handle couriers and post deliveries and collections
Keep the reception area neat and tidy
Check e-mails each morning and react accordingly
Maintaining accurate and efficient management information systems
Book taxis in line with the client’s policy and procedures
Ensure all activities are carried out are in accordance with Health and Safety policies
Manage client requests via the ticket system in place
Support with events (book meeting rooms, arrange catering)
Manage all meeting rooms (booking, layout, material)
Support and cover when required
Note in exceptional circumstances there may be a requirement to assist with other ad hoc duties for the client off reception
Requirements:
Excellent communication skills
Ability to interact with all members within the company & handle a busy telephone and customer-facing reception desk
Ability to handle multiple requests and work in a fast-paced office environment
Ability to accurately complete tasks assignments & responsibilities in a timely manner
Responsive to customer requests in an empathetic, supportive and productive manner
Must remain calm, courteous, and polite in all circumstances
Flexibility in regards to possibly working out of business hours if required
Possess a good level of IT literacy
Basic technical knowledge/understanding
Fluency in both local language and English
Demonstrate a high level of initiative and be proactive