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We currently have an exciting opportunity to join the team as Receptionist at Sun Street Hotel. With an initial focus of building our opening team, this position offers a clear career pathway as part of the Front Office team.
Job Responsibility
Work with all Departments to understand the daily operational requirements, to enable you to meet each and every guest/member request
Work in partnership with all departments to deliver excellence
Ensure comprehensive knowledge of all daily operations and events, as well as any changes to procedures
Checking VIP Rooms/Itineraries/Amenities and special requests
Managing Check In/Check Out and assisting guests with luggage handling and storage, as required
Follow all cash handling procedures to ensure payment is taken in the correct manner from members and guests
Take every opportunity to get to know & understand our members and guests
Ensure full knowledge of the One Crown Place & our neighbourhood
Embed our operating standards into day-to-day service, good communication by engaging closely with colleagues and taking pride in delivering exceptional experiences
Ensure an excellent last impression for every one of our guests
Requirements
Proven experience in a similar position for a Hotel or Restaurant
Proven experience of working in a luxury environment
Confidence
Flair
Excellent customer service
Ability to create memorable guest experiences
Eye for detail
Ability to prioritise with a positive demeanour
What we offer
Market leading Rates of Pay
Long service recognition including enhanced holidays starting as 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
Full Training and Supervision Given
Plenty of opportunities to progress on your career path
Introduce a Friend Scheme worth £600+
Access to complimentary Mental Health & Wellbeing services
Discounted Bespoke Hotel Stays, for you, your family and friends
50% off all Food & Beverage during Bespoke Hotel Stays