Receptionist

• Provide genuine, warm hospitable service to all guests, ensuring an exceptional guest experience at all times
• Have impeccable knowledge of hotel bedroom stock and hotel facilities to offer the best service to guests
• Check guests in and out, showing efficiency and friendliness at all times
• Recognise and acknowledge regular guests and their requirements
• Ensure the department offers a prompt, courteous, knowledgeable response to telephone calls
• Be able to recommend and talk to guests knowledgably about places to go and things to do in the local area
• Contribute towards the maximisation of bedroom sales and deliver high levels of revenue control
• Ensure all security procedures with regards to guest's belongings such as luggage, storage or deliveries are carried out with the utmost care and attention from all team members

• Previous hands-on experience working in a high quality Four-Star or Five-Star hotel in a receptionist role
• Exemplary communication skills
• Ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner
• Confident computer skills
• Flexibility to work hours dependent on workload and seasonal requirements

Experience working with RezLynx

• Competitive rate of pay, above NLW
• Stream - ability to access up to 40% of wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment
• Monthly gratuities