Receptionist Job at Atria Senior Living (Andover)

Job Responsibility

Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department
Retrieves messages from voice mail and forwards to appropriate personnel
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
Coordinates guestroom reservations
Maintains current list of residents who are hospitalized
Updates appointment calendars, including transportation and beauty calendars, as directed
Receives, sorts, and routes mail, and maintains and routes publications
Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.)
Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary
Performs other clerical duties as needed, such as filing, photocopying, and collating
Orders, receives, and maintains office supplies
Collects rent checks from residents and family members and provides needed information to bookkeeping for billing
Collects money for store purchases and meal tickets, etc
May drive company vehicle from community to social and other various destinations (only if required by community)
May perform other duties as assigned

Requirements

High school diploma or general education degree (GED)
or one to three years related experience and/or training
or equivalent combination of education and experience
Basic First Aid and CPR certification where required
Must successfully complete all Atria specified training programs
Able to read and comprehend simple instructions, short correspondence, and memos
Able to write simple correspondence
Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Able to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s
Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Able to deal with problems involving a few concrete variables in standardized situations
Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier
Able to work various schedules and shifts as needed

What we offer

Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans
Career Advancement Opportunities
Tuition Reimbursement
Employee Loyalty Rewards Program
Retirement Savings Plan with Employer Match
Rewards & Recognition
Health & Safety

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