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Are you ready to step into a role with a can-do attitude and a passion for exceptional service? We’re looking for a dynamic individual to be the welcoming face of our company. As the first point of contact for our offices in Melbourne, Sydney, and Malaysia, you’ll handle inbound calls, coordinate events, and keep our operations running smoothly. Reporting to the Human Resources Manager, you will also have the opportunity for career growth in the Customer Care team and or Human Resources team, which is an excellent development opportunity. This is a full-time ongoing role that is based in the Melbourne CBD, near Parliament Station. We support a hybrid working environment – 3 days in the office.
Job Responsibility:
Greet visitors and handle calls and emails with professionalism and warmth
Provide level 1 query resolution to support our Customer Care Team
Act as our Brand Ambassador to ensure every customer experience is outstanding
Update our CRM and manage compliance documentation
Organise office maintenance, building management requests, and stock management
Coordinate health and wellbeing initiatives, social events, and monthly Town Hall celebrations
Assist with ad-hoc administrative tasks for Executive Leaders and Managers
Oversee front-office budget reconciliations
Manage meeting room calendars and event setups
Complete employment verifications and necessary reporting
Requirements:
An enthusiastic professional ready to launch a corporate career
A proactive problem-solver with a keen eye for detail
A strong communicator who builds positive relationships
Skilled in multitasking and thriving in a fast-paced environment
Comfortable with Microsoft Office and common office tools
A dedicated team player who takes pride in exceptional customer service
What we offer:
An autonomous working environment where you can have ownership and accountability
Modern CBD office
Training and development opportunities
Social activities, CSR initiatives and end-of-month celebrations
Fresh fruit, snacks and coffee
Day off on your Birthday & two additional Press Pause days
We are a close-knit team with supportive leadership
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