Receptionist

• Provide excellent customer service at all times
• Provide the highest standards of service delivery face to face, via telephone, and email communication
• Foster a friendly, proactive and productive manner towards customers
• Ensure all client requests and inquiries are actioned and answered promptly, accurately and in a professional manner
• Handle telephone switchboard, both internal and external
• Coordinate the efficient and accurate booking of meeting rooms via an EMS system. Collaborate with AV and Catering teams to satisfy additional meeting requirements
• Provide daily support the Catering team and assist with event planning and coordination
• Adhere to procedures and processes while delivering to client expectations and anticipating client needs
• Maintain the general tidiness of the reception area and back office.
• Liaise with Building Management Office and internal teams to ensure the Client floor is well maintained
• Manage visitor pre-registration and also provide escorting services for any unregistered visitors
• Ensure the upkeep of the Receptionist uniform and adhere to the established grooming standards
• Ad hoc duties as requested by management

• Desired experience in financial/investment bank services, 4 to 5 star hotel, or corporate reception/customer service role
• High level of attention to detail, particularly in a high volume and pressure environment
• Strong customer service and interpersonal skills
• Strong verbal and written communication skills in both English and Chinese
• Excellent personal presentation
• Ability to relate positively on an individual basis with a wide range of stakeholders, include but not limited to senior executives and professional staff
• Be a collaborative team player with the ability to work independently under matrix supervision

We’ll offer you a competitive salary and benefits package