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We are looking for a friendly and reliable Receptionist to be the face of the Lomond Hills Hotel. This is a crucial role where you will welcome guests, provide a seamless check-in experience, and serve as the primary point of contact until closing. You will also be a key support for our Health Club members, ensuring the smooth operation of the front desk and facilities. This role also includes providing Bar/Restaurant/Housekeeping support as and when required. If you are a proactive problem-solver with a positive attitude, we'd love to hear from you.
Job Responsibility:
Checking guests in and out
Serving as the primary point of contact for all guest inquiries
Answering and directing phone calls
Responding to guest emails and online reviews
Providing a welcoming and helpful presence at the front desk
Handling basic administrative tasks as required
Assisting gym and swimming pool members
Performing basic and general maintenance checks of the swimming pool area
Carrying out cleaning duties to ensure the Health Club facilities are tidy and presentable for the next day
Providing Bar/Restaurant/Housekeeping support as and when required
Requirements:
Over 18 years of age
Strong communication and customer service skills
Ability to work independently while also being a great team player
Proactive attitude with excellent attention to detail