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As the first point of contact for our patients, you will play a crucial role in delivering excellent customer service while managing front desk operations. The ideal candidate is fluent in both English and Spanish, has strong communication skills, and thrives in a fast-paced medical environment. The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Job Responsibility:
Welcomes patients and visitors and check them in/out for appointments
Verify patient information, insurance and collect co-pays
Schedule and confirm appointments via phone and in person
Answer phone calls, direct inquiries, and assist with patient questions
Maintain patient records in the EHR system with accuracy
Assist with administrative tasks such as filing, faxing, and data entry
Ensure compliance with HIPAA and patient confidentiality policies
Requirements:
Excellent phone etiquette: Clinic is very busy, must be comfortable with high volume calls
Medical office experience
Strong Customer Service background
Must be able to multitask
Knowledge of MS Office (Word, Excel, Outlook, Access)
Nice to have:
Experience with Electronic Medical Records
Experience in a fast paced/high volume environment
Bilingual proficiency in English and Spanish - must pass proficiency exam prior to foreign language communication
What we offer:
medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities