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Receptionist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Youngstown

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a detail-oriented and approachable Receptionist to join our team in Youngstown, Ohio. This role is essential for ensuring exceptional customer service and efficient administrative support within our non-profit organization. As a long-term contract position, you will play a critical role in assisting customers, managing documentation, and maintaining confidentiality in all interactions.

Job Responsibility:

  • Welcome and assist walk-in and scheduled customers, delivering outstanding customer service
  • Conduct interviews with clients to gather household information and verify required documentation
  • Review, copy, and manage customer-provided documents to ensure accuracy and completeness
  • Support clients by printing missing or previously submitted documents as needed
  • Acquire and demonstrate comprehensive knowledge of available programs to effectively assist customers
  • Organize and maintain files, ensuring incomplete applications are handled promptly and securely stored at the end of each workday
  • Access and retrieve utility bills from online portals to support customer documentation
  • Uphold strict confidentiality regarding customer information and records
  • Attend training sessions to enhance program knowledge and stay updated on organizational processes
  • Follow instructions and directives provided by departmental supervisors and complete additional assigned duties

Requirements:

  • Proven experience in receptionist or administrative roles, preferably in a customer-facing environment
  • Proficiency in handling multi-line phone systems and managing inbound calls
  • Strong organizational skills and attention to detail, especially in document management
  • Ability to learn and retain knowledge of programs and services offered by the organization
  • Excellent communication and interpersonal skills to interact effectively with diverse customers
  • Familiarity with basic computer operations, including printing and online document retrieval
  • Commitment to maintaining confidentiality and ethical standards
  • Flexibility to adapt to new tasks and directives as required
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 29, 2026

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