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Receptionist

bespokehotels.com Logo

Bespoke Hotels

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Location:
United Kingdom , Llandudno

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist. As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

Job Responsibility:

  • To be familiar with the days business, including arrivals, departures, and special requests
  • Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
  • To have a good understanding of the guests’ requirements when they are checking in or out
  • To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy
  • Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively
  • Keeping the team up to date by attending the daily meetings
  • Maximise sales through up-selling, using incentives and promotions
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
  • Ensure prompt resolution of customer complaints
  • Professionally and competently operates the telephone system in line with both operating and Company Standards
  • Maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction

Requirements:

  • To have worked in a hotel or with people in a customer related role
  • Excellent Customer service skills, to be able to follow standards and to have good organisational skills
  • To be able to make decisions in a fast paced environment and to enjoy it
  • To be able to communicate well to each other and guests
  • Be able to use a phone and computer system
  • At least one years’ experience in a similar position is essential
  • Posses outstanding communication and organisation skills and have the ability to prioritise tasks
What we offer:
  • Focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective
  • Create pathways so our people know the direction their careers will head
  • Encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters

Additional Information:

Job Posted:
January 18, 2026

Expiration:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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