Receptionist

• Serve as the primary greeter for members and guests, ensuring a warm, professional, and hospitable experience
• Memorize member faces, names, and profiles to provide personalized service and foster a sense of community
• Answer and direct incoming calls, providing detailed and courteous assistance
• Manage email communication, including responding to inquiries and relaying messages promptly and professionally
• Assist with general administrative duties such as postage/shipping, scheduling, and ordering office supplies
• Support staff with projects, including accounting, timekeeping, and payroll tasks
• Maintain front office organization and cleanliness, ensuring it reflects the Maryland Club’s standards
• Manage reservations, private event inquiries, and member scheduling in collaboration with the Membership Manager
• Utilize design software, such as Adobe InDesign or Canva, to create flyers, digital communications, and marketing materials for events or club updates
• Monitor and manage member communication platforms, including newsletters, social media updates, and event reminders
• Provide exceptional customer service, addressing member needs or concerns and resolving them efficiently
• Other duties as assigned

• Proficiency in Microsoft Word, Excel, Outlook, Teams and email communication platforms
• Exceptional customer service skills with a warm, welcoming demeanor
• Excellent verbal and written communication skills
• Ability to memorize member profiles, including names, preferences, and unique needs
• Strong organizational skills with attention to detail
• Creative and skilled in graphic design using tools like Adobe InDesign, Canva, or similar programs
• Ability to work in a fast-paced, team-oriented environment
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed

• At least 1 year of experience in a customer-facing or administrative role in hospitality or a private club environment
• Experience with membership management software or CRM tools
• Bilingual in English and Spanish is a plus

eligibility for Legends’ comprehensive benefits package, including medical, dental, vision, life, and disability insurance, paid vacation, and access to a 401k plan