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We are looking to recruit an enthusiastic and charismatic customer facing receptionist into our Lincoln office on a part-time basis (Thursdays and Fridays 8.30am to 5pm). Our clients and our staff are at the very heart of what we do and as the first point of contact for our clients, the successful candidate will display an infectious enthusiasm for the business, excellent customer service skills, confidence, communication and organisation. You will draw on natural communication abilities or experience in a ‘front of house’ position to welcome and engage our customers, allocate new enquiries, meet the needs of existing clients and also help with some office administration. Candidates should be well presented, self-motivated, able to work independently within specific parameters and as part of a wider team. They must exercise discretion, privacy and data protection and, most of all, focus on delivering a welcoming and friendly customer experience.
Job Responsibility:
Welcoming all visitors to the reception area especially new clients
Passing relevant information to colleagues at the earliest opportunity in order to maintain efficient running of reception
Maintain confidentiality and security of the firm’s and client documentation and information
Processing incoming telephone calls including the logging of calls where required and the conveying of messages
The provision of telephone support to legal advisors and other staff members as required
Other clerical and administrative duties as required
Requirements:
A welcoming, positive and charismatic personality
Confident ability to interact and develop relationships with a variety of people
Desire and ability to make an impact with our client and the firm as a whole
Outstanding communication skills and written skills
Ability to think practically and creatively to meet the needs of clients and colleagues
Presentable and able to adopt and reflect the Ringrose Law brand
Flexible and a good team player to be able to work in and support a busy growing office
Reliable and trustworthy
A patient manner and responsible attitude with an understanding of health and safety
Previous experience of working in a professional or customer service environment preferred
What we offer:
25 days annual leave in addition to bank holidays (prorated for part time employees)