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NTT DATA Logo NTT DATA · Office Administration

Receptionist / Switchboard Operator

Indonesia, Jakarta Pusat · Job Posted June 14, 2026
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Job Description

The Receptionist / Switchboard Operator has the responsibility to deliver a friendly, efficient customer service and to create a warm and welcoming atmosphere for employees and guests.

Job Responsibility

  • Takes responsibility for the reception area, ensuring the reception area is tidy and presentable
  • Receives and welcome Guests and advise the relevant internal stakeholders of the guest/visitor's arrival timeously
  • Answers, screens and redirects incoming calls
  • Routes emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person
  • Performs administrative duties such as typing, capturing and updating information on the relevant systems
  • Sorts mail and packages when required
  • Manages all logistics relating to public meeting rooms
  • Ensures that detailed messages are passed on to relevant persons immediately
  • Screens walk-in clients/guests
  • Establishes and maintains an electronic/manual diary for scheduled appointments
  • Handles queries related to the company's products, services and/or people
  • Performs any other related task as required

Requirements

  • Proactive individual with a positive attitude towards work
  • Displays interpersonal skills used to deal effectively with internal and external stakeholders
  • Ability to exercise sound judgement and display the ability to deal effectively with conflict
  • Excellent telephone etiquette
  • Excellent communication skills and able to listen effectively
  • Professional attitude and appearance
  • Excellent organizational skills
  • Customer service attitude
  • Ability to prioritize tasks and handle multiple tasks simultaneously
  • Ability to remain calm and able to make quick decisions
  • Relevant secondary qualification or equivalent
  • Relevant demonstrated working experience in a similar position
  • Relevant demonstrated working experience in a related environment
  • Relevant demonstrated experience handling a multi-line switchboard
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