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Engage Cleveland Logo Engage Cleveland · Office Administration

Receptionist/Office Coordinator

United States, Valley View, Cleveland, Ohio · Job Posted March 05, 2026
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Job Description

This role is vital to our company’s culture and success. You are often the first voice and face of our company—whether by phone, email, or in person—so you set the tone for the experience others have with us. Whether you’re welcoming a building visitor, juggling multiple phone lines, or managing several tasks at the same time, you still maintain your innate ability to make others feel seen, heard, and cared for. Our ideal candidate is someone who brings warmth, professionalism, and a calm, can-do attitude to even the busiest moments. They thrive on creating great first impressions, love connecting with people, understand that even the small moments are big opportunities to represent a company, and can handle both the chaos and the routine with grace and good humor. Additionally, you will be exposed to different facets of our company in this role as you assist us with various administrative/data entry-type tasks that support our different departments.

Job Responsibility

  • Answering/transferring a high volume of calls to the appropriate person or department
  • Greeting/directing visitors coming into our building
  • Updating/tracking business data and employee/company contact information
  • Requesting, updating, and tracking contractor/driver profiles
  • Ordering and keeping inventory of office supplies
  • Assistance with mail sorting, sending, receiving, tracking, and scheduling pickups
  • Supporting other departments with tasks and supplemental projects as time allows

Requirements

  • Associate or bachelor’s degree (preferred), high school diploma, or GED
  • Previous experience in a professional office setting or internship
  • Exceptional organizational and multi-tasking skills
  • Ability to work in a collaborative, team environment interacting with customers, terminals, co‑workers, and internal departments
  • Strong communication skills with ability to recognize/respond to tone
  • Proficient in Microsoft Office (Excel, Word, Outlook)

Nice to have

Bilingual English/Spanish a plus

What we offer

  • Performance-based bonus plan
  • Medical, dental, vision, and life insurance
  • 401(k) with company match
  • Vacation and holiday pay
  • Paid parental leave
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