Receptionist Lead Front Office Coordinator

• Ensure a professional welcoming and seamless guest experience at all times
• Welcome visitors clients and guests manage visitor check-in building security requirements and access badges
• Escort guests to meeting rooms and notify hosts of arrival
• Understand client expectations and deliver consistent 5-star service
• Respond to guest needs and requests promptly and professionally
• Answer and direct calls manage messages and meeting room inquiries
• Monitor reception inbox ensuring timely responses
• Book meeting rooms accurately using approved systems ensure A/V room setup and food and beverage needs are captured
• Assist with hospitality setup including beverages and food service
• Coordinate internal and external catering as needed
• Manage office supplies and kitchen inventory including weekly food orders
• Manage incoming and outgoing mail packages and deliveries
• Coordinate with building management and vendors cleaning maintenance IT
• Coordinate equipment maintenance and vendor support escalate unresolved issues when needed
• Maintain workplace tidiness and readiness across shared spaces
• Support staff events team-building activities and onsite functions
• Manage office budgets and allocate invoicMes accurately to the correct Line of Business and opportunity numbers
• Process invoices ensuring accurate coding
• Review monthly budget reports to ensure spending compliance and proper allocation
• Assist with new-hire onboarding including desk setup

• High school diploma or equivalent
• Minimum 3 years of reception concierge or customer service experience legal or financial services preferred
• Experience working on a reception desk in a busy corporate environment
• Intermediate skills in Microsoft Word and Excel basic PowerPoint skills
• Good knowledge of Cisco phone systems preferred
• Prior experience interacting with vendors preferred
• Excellent verbal and written communication skills with professional presentation
• Strong time management and organizational skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Strong attention to detail and accuracy
• Ability to handle sensitive and/or confidential information
• Ability to make independent decisions that support business needs and policy
• Good problem-solving skills with appropriate escalation judgment
• Ability to work well with multiple stakeholders including clients and diverse teams
• Self-motivated with a positive service-oriented approach

Knowledge of room booking tools e.g. Condeco and working knowledge of A/V equipment is an advantage

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan