Receptionist Host Job at Betfred (Manchester)

Job Description

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. The Steam Packet House Office team are the front of house ambassadors for the Betfred head office based in Manchester. As a key member of the team, the Receptionist Host plays a prominent part in creating a welcoming environment for all colleagues and visitors as well as assisting the Office Manager in running a busy reception area, ensuring it is always presentable and functioning efficiently. Overall, the Receptionist Host undertakes a pivotal role in maintaining Betfred's reputation through exemplary front of house services, thereby enhancing the overall experience for both employees and visitors at Betfred.

Job Responsibility

Welcome and greet guests as they arrive at the office, directing them to the appropriate departments or individuals
Ensure visitors sign-in accordingly and passes are handed out after sign-in
Maintaining an awareness of VIP visits and any activities taking place within the office
Be the first point of contact for all internal and external enquiries via email and mail
Support the Office Manager in managing room bookings for meeting rooms as required
Support the Office Manager ensuring that meeting rooms are set-up in accordance with each meeting's requirements
Reset each meeting room at the end of a session in preparation for the next
Where required, organise and coordinate hot desk system for hybrid employees and request cleaners to sanitise the desks ready for the next colleague
Proactively organise refreshments, including food, for meetings as required
Receive deliveries of post and packages and ensure they are delivered to the appropriate individual or department
Courier parcel dispatches, using the most cost-effective solution for UK or International
Stock taking duties and re-ordering of consumables for the office

Requirements

Proven experience of working in a fast-paced reception area
Strong organisational and multi-tasking abilities
Excellent communication and interpersonal skills, acting as a brand ambassador
Flexibility and the ability to adapt quickly to changing priorities and demands
Attention to detail
Professionalism, drive and ambition
A pro-active approach to work

What we offer

Bonuses, incentives, retail discount vouchers and more
Monthly pension contributions
Enhanced maternity & paternity pay
Long-service recognition programme and life milestone rewards
Recognition scheme to earn and convert points to spend with over 700 retailers
Financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests
Access to further training and development opportunities

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Receptionist Host

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