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Receptionist Float - East Valley

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Humana

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Location:
United States , Mesa

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

38000.00 - 45800.00 USD / Year
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Job Description:

The Receptionist 1 is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist 1 ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. Typically works on routine and patterned assignments.

Job Responsibility:

  • Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
  • Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
  • Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
  • Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
  • Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
  • Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
  • Administrative Support: Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

Requirements:

  • High School Diploma or GED
  • 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
  • Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
  • Excellent customer service and phone etiquette
  • Team player with a positive attitude
  • Ability to multitask in a fast-paced environment
  • Attention to detail and highly organized
  • Knowledge of MS Office (Word, Excel, Outlook, Access)
  • Travel to Various Centerwell Clinics.

Nice to have:

  • Value-based care model experience
  • Knowledge of Medical Terminology
  • Experience with EMR Systems (Electronic Medical Records)
  • Bilingual in English and Spanish
What we offer:
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance
  • bonus incentive plan

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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