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Robert Half Logo Robert Half · Office Administration

Receptionist/Financial Aid Admin

United States, San Luis Obispo · Job Posted June 10, 2026
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Job Description

We are looking for a customer-focused individual to support front-desk operations and provide administrative assistance for financial aid services in a Contract position based in San Luis Obispo, California. This role is ideal for someone who communicates clearly, stays organized in a fast-paced academic setting, and can assist visitors effectively. The position offers an opportunity to contribute to daily office operations while helping maintain efficient support for financial aid-related activities over a 3-4 month assignment.

Job Responsibility

  • Greet visitors while creating a welcoming front-office experience
  • Manage a multi-line phone system, direct incoming calls appropriately, and respond to general inquiries with accuracy and courtesy
  • Provide administrative support for financial aid operations, including document handling, data entry, and record maintenance
  • Use Ellucian Banner, Outlook, Teams, and Excel to update information, coordinate communication, and track routine office activities
  • Assist with scheduling, message distribution, and follow-up tasks to help keep daily workflows organized and on time
  • Support students with basic financial aid questions and route more complex issues to the appropriate team members
  • Help maintain orderly office procedures during staff coverage gaps and periods of increased service demand
  • Contribute to evening coverage when needed based on department scheduling requirements

Requirements

  • At least 1 year of relevant experience in reception, administrative support, customer service, or a related office environment
  • Previous experience in higher education is preferred, especially in student services or financial aid support settings
  • Working knowledge of Ellucian Banner is strongly preferred
  • Proficiency with Microsoft Outlook, Teams, and Excel for routine office and communication tasks
  • Ability to handle inbound calls and manage a multi-line phone system with professionalism and efficiency
  • Strong interpersonal skills with the ability to assist a diverse student population in a courteous and service-oriented manner
  • Completion of at least one year of college-level coursework is preferred
  • Spanish language skills are a strong plus

Nice to have

  • Previous experience in higher education, especially in student services or financial aid support settings
  • Working knowledge of Ellucian Banner
  • Completion of at least one year of college-level coursework
  • Spanish language skills

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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