Receptionist & Facilities Coordinator

• Front of House: Greet visitors and clients in a professional and friendly manner, manage incoming calls and emails, and maintain a welcoming reception area
• Facilities Coordination: Oversee day-to-day office facilities, liaise with contractors and suppliers, schedule and monitor maintenance, and ensure health and safety standards are met
• Office Administration: Support general office administration including post handling, stock ordering, meeting room bookings and calendar management for communal spaces
• Security & Compliance: Monitor access control procedures, complete basic incident reports, and support compliance with fire safety and building regulations
• Event & Meeting Support: Prepare meeting rooms, co-ordinate catering and AV setup for internal and client-facing meetings and small events
• Support to Teams: Provide ad hoc administrative assistance to colleagues and the local practice manager, including light accounts or company secretarial tasks if required

• Professional Communicator: Confident and courteous when speaking to clients, visitors and colleagues
• a professional telephone manner is essential
• Organised and Reliable: Strong organisational skills, attention to detail and the ability to manage competing priorities. Punctuality and a polished presentation are important
• Practical Problem Solver: Ability to coordinate contractors, manage minor facilities issues and think on your feet to resolve day-to-day problems
• IT Competent: Comfortable using Microsoft Outlook, Word and Excel and quick to learn new systems
• Team Player: Positive attitude, willingness to help others and contribute to a collaborative office culture
• Excellent verbal and written communication skills
• Good numerical confidence for basic record keeping and ordering tasks
• Ability to prioritise workload and remain calm under pressure
• Flexible approach to hours when occasional early starts or late finishes are needed for events
• Commitment to delivering a high standard of client service and maintaining confidentiality
• Microsoft Office 365 suite essential

previous facilities experience is beneficial but not essential