Receptionist / Facilities Assistant

• Answering calls and forwarding to the correct contact
• Effectively resolving queries and escalating any issues
• Meeting and greeting visitors in a professional manner
• Booking and scheduling meeting rooms
• Supporting the facilities help desk, responding to tickets
• Maintaining security systems
• Assisting with organising catering
• Organising meetings, providing support with video and audio equipment
• Providing access badges and maintaining records of visitors
• Managing rotas when required
• Maintaining records of all equipment, updating risk assessments
• Completing health and safety checks when necessary
• Assisting with ad-hoc duties when necessary

• Experience of working in a Facilities / help desk environment is essential
• Experience of working in a customer facing role is essential
• Excellent customer service skills
• Experienced in writing reports in a clear and concise manner
• Good IT skills- Word and Outlook, knowledge of Excel
• Provide excellent written and verbal communication
• The ability to build strong working relationships
• Thrives when working within a team environment
• ability to effectively multitask
• Highly organised and enthusiastic nature

A valid DBS Certificate

• Up to 28 days annual leave
• retailer discounts
• free eye-care vouchers
• access to well-being platforms
• discounts towards glasses for VDU purposes
• perks at work and discount schemes for all major retailers and over 150 high street stores