Receptionist / Dealership Host

• Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner
• Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person / department
• Accurately direct callers to the appropriate person / department. Relaying messages and personally ensuring that the call is returned
• Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences
• Complete daily employee site attendance register and send completed form to HRM in a timely manner
• Ensure all visitors to the site are logged in the visitors’ book
• Accept delivery of small parcels and advise addressee for collection
• Create and maintain incoming call logs and walk-in customer list

• Extensive previous experience working in a fast-paced receptionist / host role
• Ability to provide an outstanding level of customer service
• Experience in operating a telephone switchboard and a computer-based messaging system (desirable)
• Ability to manage incoming and outgoing post and deliveries
• Effective communication skills with a warm friendly manner
• Pleasant, helpful and courteous manner
• Proficiency in Microsoft Office Suite and CRM software

Experience in operating a telephone switchboard and a computer-based messaging system

• 25 days annual leave plus Bank Holidays (pro rata)
• Holiday buy / sell scheme
• Pension scheme with life assurance
• Subsidised car option after 3 months’ service (loan plan scheme)
• Share options
• Enhanced maternity and paternity leave
• Gym membership discount
• Cycle-to-work scheme, discounts on company products and services
• Learning and development opportunities
• Superb career opportunities Group-wide