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Receptionist/Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , McDonough

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Receptionist / Customer Service Representative serves as the first point of contact for visitors and callers while providing exceptional customer support. This role requires a detail oriented, friendly demeanor, strong communication skills, and the ability to manage a moderate to high volume of inbound calls while supporting front-desk and administrative functions.

Job Responsibility:

  • Answer and route 10–60+ inbound calls per day in a courteous and detail oriented manner
  • Greet visitors, clients, and vendors
  • manage front desk coverage
  • Provide accurate information, resolve basic inquiries, and direct calls appropriately
  • Schedule appointments and maintain calendars as needed
  • Perform administrative tasks such as filing, data entry, scanning, and mail distribution
  • Maintain a clean, organized reception and common area
  • Communicate professionally with internal teams and external customers
  • Handle confidential information with discretion
  • Support additional office or customer service functions as assigned

Requirements:

  • 2+ years of experience in a receptionist, front desk, or customer service role
  • Proven ability to manage a consistent volume of inbound phone calls
  • Strong verbal and written communication skills
  • detail oriented appearance and customer‑focused attitude
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • Strong organizational and multitasking abilities

Nice to have:

  • Experience working in a corporate or detail oriented office environment
  • Familiarity with multi-line phone systems or call routing tools
  • Bilingual skills a plus
  • Ability to remain calm and courteous in fast‑paced or high‑call‑volume settings
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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